1. Introduction
Sync ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email, phone, address)
- Company information and job title
- Project requirements and business needs
- Payment and billing information
- Communication preferences
2.2 Technical Information
We automatically collect certain technical information:
- IP address and device information
- Browser type and version
- Operating system and platform
- Website usage data and analytics
- Cookies and similar tracking technologies
2.3 Business Information
For our enterprise clients, we may collect:
- Business requirements and objectives
- System architecture and technical specifications
- Performance metrics and analytics data
- User activity within provided services
3. How We Use Your Information
We use collected information for the following purposes:
- Provide and maintain our technology services
- Process transactions and manage billing
- Communicate about projects, updates, and support
- Improve our services and develop new features
- Conduct analytics and performance monitoring
- Comply with legal obligations and regulations
- Protect against fraud and security threats
- Send marketing communications (with your consent)
4. Information Sharing and Disclosure
We do not sell your personal information. We may share information in these circumstances:
4.1 Service Providers
We work with trusted third-party service providers:
- Cloud hosting providers (AWS, Google Cloud, Microsoft Azure)
- Analytics services (Google Analytics, Mixpanel)
- Payment processors (Stripe, PayPal)
- Email and communication services
- Customer support platforms
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate potential violations of our terms
- Respond to claims or legal proceedings
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption in transit and at rest (AES-256)
- Multi-factor authentication for system access
- Regular security audits and penetration testing
- Employee access controls and security training
- Secure development practices and code reviews
- Incident response and breach notification procedures
- Compliance with industry security standards (SOC 2, ISO 27001)
While we strive to protect your information, no internet transmission is 100% secure. We cannot guarantee absolute security but maintain industry-leading standards.
6. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential website functionality
- Analytics and performance monitoring
- Personalization and user preferences
- Marketing and advertising optimization
You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request copies of your personal information
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent for processing
To exercise these rights, contact us at info@syncgr.com. We will respond within 30 days of receiving your request.
8. Data Retention
We retain personal information for as long as necessary to:
- Provide our services and support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for operational purposes
When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
10. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our services
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
