Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Sync Technology Services ("Sync," "we," "our," or "us") regarding your use of our website, services, and products.

By accessing our website, engaging our services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Description

Sync provides comprehensive technology services including but not limited to:

• SEO & Digital Marketing services
• Web Design and Development (UX, UI, DX)
• Software as a Service (SaaS) product development
• E-commerce solutions and platforms
• Data Analytics and Business Intelligence
• Cloud Solutions and Infrastructure
• AI Integrations and Machine Learning
• DevOps & IT Automation services
• ERP & CRM Solutions implementation
• Cyber Security consulting and implementation
• IT Support and managed services

Specific service details, deliverables, timelines, and pricing are outlined in individual service agreements or statements of work.

3. Account Registration and Responsibilities

3.1 Account Creation

To access certain services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your login credentials
• Notify us immediately of any unauthorized access

3.2 Account Security

You are responsible for all activities that occur under your account. We recommend using strong passwords and enabling two-factor authentication where available.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our services for legitimate business purposes in accordance with these Terms and applicable laws.

4.2 Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt unauthorized access to our systems
• Interfere with service operation or availability
• Use services for illegal or fraudulent activities
• Harass, threaten, or harm others
• Distribute spam or unsolicited communications
• Reverse engineer or attempt to extract source code
• Resell or redistribute our services without authorization

5. Service Availability and Performance

5.1 Service Levels

We strive to maintain high service availability and performance. Specific service level agreements (SLAs) are detailed in individual service contracts.

5.2 Planned Maintenance

We may perform scheduled maintenance that temporarily affects service availability. We will provide advance notice when possible.

5.3 Force Majeure

We are not liable for service interruptions caused by events beyond our reasonable control, including natural disasters, government actions, or third-party service failures.

6. Payment Terms

6.1 Fees and Billing

Service fees are specified in your service agreement. Payment terms include:

• Fees are typically billed monthly or according to project milestones
• Payment is due within 30 days of invoice date unless otherwise specified
• All fees are non-refundable unless explicitly stated otherwise
• Late payments may incur additional fees and service suspension

6.2 Price Changes

We may modify pricing with 30 days' written notice. Existing contracts remain at agreed pricing until renewal or modification.

6.3 Taxes

All fees are exclusive of applicable taxes, duties, or similar charges, which you are responsible for paying.

7. Intellectual Property Rights

7.1 Our Intellectual Property

Sync retains all rights to our proprietary technology, methodologies, tools, and frameworks. This includes:

• Software and platforms we develop and maintain
• Proprietary processes and methodologies
• Documentation and training materials
• Trademarks, logos, and brand elements

7.2 Client Intellectual Property

You retain ownership of your data, content, and pre-existing intellectual property. Custom development work ownership is detailed in individual service agreements.

7.3 License Grant

We grant you a limited, non-exclusive license to use our services during the term of your agreement, subject to these Terms.

8. Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

8.1 Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit and at rest
• Access controls and authentication systems
• Regular security audits and assessments
• Incident response procedures

8.2 Data Backup and Recovery

We maintain backup systems and disaster recovery procedures, though specific recovery obligations are detailed in individual service agreements.

9. Warranties and Disclaimers

9.1 Service Warranties

We warrant that our services will be performed in a professional manner consistent with industry standards.

9.2 Disclaimers

EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SYNC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO SYNC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sync and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your breach of these Terms
• Your use of our services
• Your violation of any rights of another party
• Your violation of applicable laws or regulations

12. Term and Termination

12.1 Term

These Terms remain in effect while you use our services or until terminated by either party.

12.2 Termination Rights

Either party may terminate:

• For convenience with 30 days' written notice
• Immediately for material breach that remains uncured after 15 days' notice
• Immediately if the other party becomes insolvent or bankrupt

12.3 Effect of Termination

Upon termination:

• Your right to use our services ceases immediately
• We will provide data export capabilities for a reasonable period
• Payment obligations for services rendered remain due
• Provisions that should survive termination remain in effect

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of [Your State/Province], without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property violations.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any referenced policies and individual service agreements, constitute the entire agreement between the parties.

14.2 Modification

We may modify these Terms by posting updated terms on our website. Material changes will be communicated via email to registered users.

14.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

15. Contact Information

For questions about these Terms of Service, please contact us: