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Effective Date: July 13, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you and Sync LLC ("Sync," "we," "our," or "us") regarding your use of our website at syncgr.com, our client portal, our Launch website platform, our social media management tools, and all related technology services.
By accessing our website, creating an account, subscribing to a service, or engaging us for technology services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Sync provides comprehensive technology services including:
Specific deliverables, timelines, and pricing are outlined in individual service agreements or statements of work.
By connecting your social media accounts (Instagram, Facebook Pages, TikTok) to our platform, you represent and warrant that:
You are solely responsible for all content published through our scheduling tools to your social media accounts. Sync acts as a technical intermediary — we publish content you create, approve, or schedule but do not editorially control it. You agree that all scheduled content:
Our social media features are subject to the policies and availability of third-party platforms (Meta Platforms and TikTok). We do not guarantee uninterrupted access to these platforms. Changes in platform APIs, policies, or access may affect service availability. We will make commercially reasonable efforts to maintain functionality, but we are not responsible for actions taken by third-party platforms.
You may disconnect any social media account from our platform at any time through your portal settings. Disconnection revokes our ability to publish on your behalf and triggers deletion of associated tokens and platform data (see our Privacy Policy for details). Pending scheduled posts for disconnected accounts will be cancelled.
Our platform uses third-party AI services to generate content on your behalf, including text captions, images, and videos. You provide prompts, brand guidelines, and instructions — the AI generates content based on those inputs.
You may use AI-generated content for your business purposes, including publishing to social media, websites, and marketing materials. However:
You are solely responsible for reviewing, editing, and approving all AI-generated content before it is published or distributed. Sync provides AI tools as a creative aid — we do not warrant the accuracy, completeness, or legal fitness of any AI-generated output. You agree not to use AI features to generate content that is illegal, harmful, deceptive, defamatory, or infringes on others' rights.
Launch is a subscription-based website hosting service. By subscribing, you agree to recurring billing at the selected plan rate. Your first month may be free as part of a promotional offer; ongoing billing occurs monthly or annually per your selected plan.
All payments are processed through Stripe. By subscribing, you authorize Stripe to charge your payment method on a recurring basis. You are responsible for keeping your payment information current. Failed payments may result in service suspension.
You may cancel your Launch subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods unless otherwise required by law.
You retain ownership of all content you provide for your Launch website (text, images, logos, etc.). You grant Sync a limited license to host, display, and distribute this content solely to operate your website. Upon cancellation, we will provide a reasonable period for you to export your content before deletion.
The client portal provides access to project management, analytics, social media scheduling, and other service features. By using the portal:
To access certain services, you may need to create an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or pose security risks.
You agree not to:
We strive for high availability but do not guarantee uninterrupted service. Specific SLAs may be detailed in individual service agreements.
We may perform scheduled maintenance that temporarily affects service availability. We will provide advance notice when possible.
Our services rely on third-party platforms (Meta, TikTok, Stripe, and other service providers). Outages, API changes, or policy changes by these providers may affect service functionality. We are not liable for disruptions caused by third-party services.
We are not liable for failures or delays caused by events beyond our reasonable control, including natural disasters, government actions, pandemics, or third-party service failures.
Service fees are specified in your service agreement, subscription plan, or statement of work. All fees are in US dollars unless otherwise stated.
Subscription fees are non-refundable for partial billing periods. Custom service refunds are handled per the terms of your service agreement. Refund requests should be directed to info@syncgr.com.
All fees are exclusive of applicable taxes and duties, which you are responsible for paying.
Sync retains all rights, title, and interest in our proprietary technology, platform, tools, methodologies, and brand assets. You may not copy, modify, distribute, or create derivative works from our proprietary materials without written authorization.
You retain ownership of your pre-existing content, data, brand assets, and business information. By using our services, you grant Sync a limited, non-exclusive license to use your content solely to provide the services you have engaged (e.g., hosting your website, publishing your social media content, processing your AI prompts).
Ownership of custom-developed work (websites, software, applications) is detailed in your individual service agreement. Unless otherwise specified, custom work is licensed to you upon full payment.
AI-generated images, videos, and text created through our platform are subject to the terms outlined in Section 4. Usage rights are granted but full copyright ownership may not be available under current law.
Your use of features that integrate with third-party platforms is also subject to those platforms' terms:
Conflicts between these Terms and third-party platform terms are resolved in favor of the more restrictive requirements.
Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated by reference into these Terms.
We implement commercially reasonable security measures including encryption in transit and at rest, access controls, and regular security reviews. Specific data handling practices for social media, AI services, and payment processing are detailed in our Privacy Policy.
We warrant that our services will be performed in a professional manner consistent with industry standards.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT: (A) AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR FREE FROM ERRORS OR BIAS; (B) SOCIAL MEDIA PUBLISHING WILL BE UNINTERRUPTED OR ERROR-FREE; (C) THIRD-PARTY PLATFORM APIS WILL REMAIN AVAILABLE OR UNCHANGED; OR (D) OUR SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS INCLUDES BUT IS NOT LIMITED TO: DAMAGES ARISING FROM SOCIAL MEDIA ACCOUNT SUSPENSIONS OR RESTRICTIONS; INACCURATE AI-GENERATED CONTENT; THIRD-PARTY PLATFORM OUTAGES; OR UNAUTHORIZED ACCESS TO YOUR ACCOUNTS.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO SYNC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
You agree to indemnify, defend, and hold harmless Sync and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of:
These Terms remain in effect while you use our services or until terminated by either party.
Either party may terminate:
We may also immediately suspend or terminate access if you violate the Acceptable Use Policy, misuse social media integrations, or pose a security risk to our systems.
Upon termination:
These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.
Any disputes arising from these Terms shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration administered by the American Arbitration Association in Kent County, Michigan. Either party may seek injunctive relief in court for intellectual property violations or breaches of confidentiality.
These Terms, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between the parties.
We may update these Terms by posting revised terms on our website. Material changes will be communicated via email to registered users with at least 30 days' notice.
If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.
Failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
For questions about these Terms of Service, contact us: